Secure by Default
Your Data Is Protected from Day One
From the moment you register on ArenaPlay, your personal information is encrypted, securely stored, and accessible only to the people who need it to keep your account running.
We collect some of your personal information to run the platform — but only what we actually need, and only used the way we tell you. This policy explains exactly what data ArenaPlay collects from Philippine players, why we collect it, how it's stored, and what rights you have over it.
Before you read the full policy, here's the short version — the six things ArenaPlay commits to when it comes to your personal data.
This Privacy Policy applies to the ArenaPlay online gaming platform, accessible at arenaplay.best (the "Platform"). When this policy refers to "ArenaPlay," "we," "us," or "our," it means the entity operating the ArenaPlay platform and holding the applicable gaming licence under which the platform operates.
This policy applies to all personal data collected from users of the ArenaPlay platform, including registered members, visitors to the website, and anyone who contacts ArenaPlay's support team. It covers data collected through the ArenaPlay website, in-app interactions, payment processes, and customer support communications.
ArenaPlay complies with applicable data protection obligations under Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
ArenaPlay collects personal data in the following categories. We collect only what is necessary for the stated purposes and do not retain data beyond the required period.
| Data Type | Examples | Purpose |
|---|---|---|
| Full legal name | As it appears on your government ID | Account registration, KYC verification |
| Date of birth | Day, month, year | Age verification (21+ requirement) |
| Residential address | Street, barangay, city, province | Identity verification, regulatory compliance |
| Email address | Personal or professional email | Account communications, login |
| Mobile number | Philippine mobile number | 2FA, account security alerts |
| Government ID details | PhilSys ID, driver's licence, passport | KYC/identity verification |
| Data Type | Purpose |
|---|---|
| Deposit and withdrawal history | Account management, regulatory reporting |
| Payment method details (e-wallet reference, last 4 digits of card) | Payment processing, fraud prevention |
| Transaction amounts and timestamps | Financial record keeping, AML compliance |
Note: ArenaPlay does not store full payment card numbers, CVV codes, or complete e-wallet credentials. Payment processing is handled by licensed third-party payment processors who maintain their own data security standards.
ArenaPlay records your in-platform activity including games played, bet amounts, session durations, win and loss history, and bonus usage. This data is used for account management, responsible gaming monitoring, regulatory reporting, and personalising your experience on the platform.
When you access ArenaPlay, we automatically collect technical information including your IP address, browser type and version, device type and operating system, referring URL, pages visited within ArenaPlay, and session duration. This data is used for platform security, fraud detection, and service optimisation.
ArenaPlay collects personal data through the following channels:
ArenaPlay uses your personal data for the following purposes. For each purpose, we have identified the lawful basis under which we process the data.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Identity, contact details | Contract performance |
| Age and identity verification (KYC) | ID documents, date of birth, address | Legal obligation |
| Processing deposits and withdrawals | Payment method details, transaction history | Contract performance |
| Anti-money laundering (AML) monitoring | Transaction data, identity information | Legal obligation |
| Fraud detection and prevention | Transaction data, IP address, device data | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation / legitimate interest |
| Customer support | Identity, account information, support communications | Contract performance |
| Regulatory compliance and reporting | Identity, transaction, gaming activity data | Legal obligation |
| Platform security and IT operations | Technical / device data, IP address | Legitimate interest |
| Promotional communications (opted-in only) | Contact details, gaming preferences | Consent |
ArenaPlay does not use your personal data for purposes beyond those listed above without obtaining your explicit consent or as otherwise required by applicable law.
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, ArenaPlay processes your personal data on the following lawful bases:
ArenaPlay does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is only shared with third parties in the following circumstances:
ArenaPlay retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 7 years after closure | Regulatory and AML compliance |
| Financial transaction records | 7 years from transaction date | Regulatory and tax compliance |
| Gaming activity logs | Duration of account + 5 years | Regulatory compliance, dispute resolution |
| Customer support records | 3 years from last interaction | Dispute resolution, service improvement |
| Technical / device logs | 90 days | Security monitoring |
| Marketing preferences | Until consent withdrawn or account closure | Consent management |
After the applicable retention period expires, personal data is securely deleted or anonymised in accordance with ArenaPlay's data disposal procedures. You may request earlier deletion of certain data by contacting ArenaPlay support — subject to applicable legal retention requirements (see Section 9).
ArenaPlay uses cookies and similar tracking technologies to operate the platform, analyse usage, and improve your experience. When you first visit arenaplay.best, you will be presented with a cookie consent notice. Non-essential cookies are only activated after you provide consent.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Functional | Required for the platform to function — login sessions, security tokens, payment flow integrity | No — required for service |
| Analytics | Understand how players use the platform — page views, session duration, feature engagement | Yes — opt out via cookie settings |
| Security / Fraud Detection | Identify suspicious activity, prevent account takeover, detect automated bots | No — required for security |
| Preference | Remember your language, display preferences, and last used payment method | Yes — opt out via cookie settings |
ArenaPlay does not use advertising or retargeting cookies that track your activity across third-party websites. You can manage your cookie preferences at any time through the cookie settings link in the ArenaPlay website footer. Disabling non-essential cookies will not affect your ability to play games or process payments on the platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ArenaPlay. These rights may be exercised by contacting ArenaPlay at support@arenaplay.best with a written request. ArenaPlay will respond within 30 days of receiving a valid request.
ArenaPlay is strictly an adults-only platform. The minimum age to register is 21 years old, in compliance with Philippine gaming regulations. ArenaPlay does not knowingly collect personal data from individuals under the age of 21.
If ArenaPlay discovers or is notified that an account has been registered by a person under 21, the account will be closed immediately, any deposits will be returned to the payment source where legally required, and all associated data will be deleted as soon as practicable. If you believe a minor has registered on ArenaPlay, please contact support@arenaplay.best immediately.
ArenaPlay implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While ArenaPlay takes all reasonable precautions, no online system is completely immune to security threats. In the event of a personal data breach that poses a risk to you, ArenaPlay will notify you and the National Privacy Commission within 72 hours of becoming aware of the incident, as required by the Data Privacy Act.
The ArenaPlay platform may contain links to third-party websites or services — for example, payment provider portals or game developer information pages. These linked sites operate under their own privacy policies, which are independent of ArenaPlay. ArenaPlay is not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any third-party service you visit or use.
Game software displayed on ArenaPlay is provided by licensed third-party game studios. Gameplay data processed by these studios is subject to their own data processing agreements with ArenaPlay. These studios do not have access to your financial or identity data.
ArenaPlay will only send you promotional emails, SMS messages, or in-app push notifications if you have explicitly opted in to receive them during registration or in your account settings. Marketing communications will typically include information about new games, promotions, bonus offers, and ArenaPlay platform news.
You can opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications — ArenaPlay will continue to send you important account-related messages such as payment confirmations, security alerts, and verification requests. These are necessary for the operation of your account and cannot be opted out of while your account is active.
ArenaPlay does not use third-party advertising networks or social media retargeting pixels to serve you advertisements on other websites based on your ArenaPlay activity.
ArenaPlay may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made, ArenaPlay will:
Your continued use of the ArenaPlay platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree to material changes, you may close your account before the changes take effect by contacting support@arenaplay.best.
The current version of this Privacy Policy is always available at arenaplay.best/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or ArenaPlay's data processing practices, please contact us through the following channels:
For escalated data protection concerns or if you are unsatisfied with ArenaPlay's response to a data-related complaint, you may contact the National Privacy Commission of the Philippines through their official website at privacy.gov.ph.
This Privacy Policy was last updated on 1 July 2024. ArenaPlay — arenaplay.best.
